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At Home- German Technical Support Advisor

  • Strasse: Felanitx
  • Stadt/Ort: Mallorca
  • Postleitzahl: 07670
  • Gelistet: 27. Oktober 2015 13:03
  • Verfall in: Diese Anzeige ist abgelaufen
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Do you like facing technical problems and transforming them into solutions?

Do you love the idea of working from the comfort of your own home?

Does work-life balance make you happy? If yes, then stop your job search, APPLY NOW and become an At Home Technical Support Advisor!

You will be working for one of the top technology companies that changed our way of thinking regarding phones, music and a lot more.

Your main tasks:

Our Service is responsible for resolving customer’s technical requests, when possible, in a single telephone call using customers troubleshooting protocols:

– Offer constant excellent customer service
– Take incoming user requests (via telephone, email, voicemail and pager)
– Log call details onto the management systems, providing resolution to the customer
– Maintain knowledge and expertise in order to keep our Users satisfied
– Proactively update customers with status and resolution progress
– Monitor / progress all open queries in queue

What we will give You:

– Flexible working hours Monday to Sunday: part-time or full time or chose your shift.
– Better life/work balance
– No commuting costs and no travel time
– Salary for full time: 15938.40 Euros base (gross/year) + up to 200 Euros month in bonus
– Employee rewards and bonuses
– Continuous training & coaching

What we need from you?

– Native/ Very high level of German and fluent English
– Passion for Technology and customer support
– Excellent communication in a variety of customer facing situations
– Positive Attitude & Motivation
– Technical certifications or High School/University
– Adequate home working environment (Private Room / Internet connection /

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***


Anzeigen-Referenz-ID: 606562f651e7ec12

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